ENQUIRIES

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VIETNAM AIRLINES" TICKET CHANGE AND REFUND POLICY (updated 26th May, 2021)

A. AS FOR DOMESTIC TICKETS

(effective sầu 10th May, 2021)

1. Scope of application - Applicable to Vietphái mạnh Airlines’ tickets, & - Tickets with itinerary entirely within Vietphái nam & seats confirmed. 2. Involuntary change / refund Involuntary change/refund is the change/refund made due to lớn the impact of Covid-19 in Vietphái mạnh, including: - flight delays/cancellation or change of departure time by 15 minutes and/or above sầu, - passengers who are requested to undergo quarantine or affected by travel restriction at the government’s request, - other causes of force majeure. Depending on the time your flight is changed, customers can change/refund their flight date or itinerary as follows: 2.1. Change of flight date or itinerary - Flight change: Passengers experiencing flight departure time changes of 15 minutes or more or flight cancellations are entitled to change their tickets once at no fee. Other changes follow fare rules. - Itinerary change: + Flight departure time changes of 15 minutes or more: ticket change follows fare rules. + Flight departure time changes of 2 hours or more, or cancellation: Customers are allowed lớn change 1 time không lấy phí of charge. Other change follows fare rules. 2.2. Ticket refunds: Passengers can choose one of two refund methods for flights with departure time changing from 4 hours or more as follows: - Refund tickets khổng lồ Travel voucher. + Get 100% refund, không tính phí of charge. + Travel Voucher is used to pay for the next purchase of tickets và services of Vietnam giới Airlines (only applicable lớn passengers named on Travel Voucher). Travel Voucher can be used to pay for tickets/serviced immediately after 5 days until 1 year from the date of issue. + After 3 months from the date of issue, if there is no need to use, the Travel Voucher can be refunded lớn the original form of payment (*). - Refund tickets to lớn the original khung of payment (cash, tài khoản, etc.) + Refund period: after 3 months from the date of last flight stated on the ticket (*) Note: (*) The refund of Travel Voucher or ticket to the original form of payment applies lớn the following cases: - Ticket is refundable: refund fee is waived if the flight change is due khổng lồ Vietphái mạnh Airlines’ fault. However, refund fee will be collected according khổng lồ the fare condition if the flight is changed due khổng lồ government request or force majeure or epidemic. -Ticket is Non-refundable: refund fee is waived if flight is changed due to Vietphái mạnh Airlines" fault for flight before Jan 29, 2021 & after May 01, 2021. Passengers have sầu to lớn change, refund or cancel their tickets at least > 3 hours before departure time, otherwise the change/refund will be applied according khổng lồ section 3. Voluntary change/refund. 3. Voluntary change/refund of tickets Voluntary change/refund is the change/refund of the ticket at the request of the customer. 3.1. Ticket change: - Subject to lớn fare rules. - For tickets with departure date from May 1, 2021 to lớn June 30, 2021 and request khổng lồ cancel unused seat at least 3 hours before flight time: + Tickets that are allowed lớn be changed: Can be changed once for không tính tiền. + Tickets that are not allowed to be changed: Can be changed once with a fee of VND 360,000. + Customers have to lớn pay the price difference and tax/fee/surcharges, if any. - For customers quarantined at the authorities" requests or affected by the authorities" travel restriction: + Tickets can be changed 01 times for không tính tiền if customer cancels unused seats at least 3 hours before flight time + Customers have sầu to pay the price difference and the tax/fee/surcharge, if any. (Customers must present documents with valid date & certified and red-stamped by competent authorities regarding their presence in the affected area, as well as the period of restricted travel at the abovementioned place.) - For original tickets issued before June 1, 2021 & with flight dates from July 1, 2021 khổng lồ August 31, 2021 và request khổng lồ cancel unused seats at least 3 hours before flight time: + Change 1 time for không tính tiền. + Customers must pay the price difference and the tax/fee/surcharge, if any. 3.2. Ticket refunds: For refundable tickets, passengers can choose one of the following two methods: - Refund tickets lớn Travel voucher: + Get 100% refund value with fees waived. + Travel Voucher can be used to lớn pay for tickets/serviced immediately after 5 days until 1 year from the date of issue. + After 3 months from the date of issue, if there is no need khổng lồ use, the Travel Voucher can be refunded lớn the original form of payment with refund fees charged. - Refund tickets to lớn the original size of payment (cash, trương mục, etc.) + Refund fees: according to fare rules + Refund period: after 3 months from the date of last flight stated on the ticket. Notes: For tickets issued at ticket agencies that are eligible for refund with travel dates from/after January 29, 2021: Travel Voucher can be transferred lớn agency"s name. Passengers must refund or cancel their seats at least > 3 hours before departure time, otherwise passengers will have sầu lớn pay refund and no-show fees.

B. AS FOR INTERNATIONAL TICKETS

(Applied lớn tickets issued before December 31, 20trăng tròn & affected by Covid-19 epidemic) 1. Refund / exchange policy Customers can change their ticket to a new flight date or to a different itinerary with the departure date until December 31, 2022 & are exempt from the restrictions on ticket change và change fee. You may have to pay the fare difference and any additional taxes, fees or surcharges, if any.

Bạn đang xem: Enquiries

Vietnam giới Airlines encourages customers to liên hệ us lớn extkết thúc ticket validity while the ticket is still available on the reservation system (up to 13 months from the first flight date on the ticket). When a new flight date is set, customers will be eligible to lớn free ticket exchange.

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In case you wish to refund, for tickets with refundable conditions, they can be refunded to Travel Voucher with no refund fee charged. The Travel Voucher is valid for 01 year from the date of issue & can be used khổng lồ purchase services of Vietphái nam Airlines in the future. Ticketing change process can take up until June 30, 2022. 2. Travel Voucher extension policy for international itinerary Unused and valid Travel Voucher refunded from an international ticket from March 20đôi mươi can be extended. You can liên hệ your place of purchase or Vietnam giới Airlines Hotline Center (for tickets issued online on our website/Smartphone app) to extover the validity of your Travel Voucher up lớn 1 year from the date of extension. Travel Voucher extension process takes place from January 15, 2021 lớn June 30, 2022.

Xem thêm: Khách Sạn Hoàng Quân Đà Nẵng Giá Ưu Đãi, Hoàng Quân Đà Nẵng

REBOOK/REROUTE/REFUND PROCEDURE:

questions & answers

How can I get a voucher?

You can sover a refund request lớn voucher here, the voucher will be sent khổng lồ the original gmail address of the customer. Or you can use the Refund function on our trang web, details can be found here.

How long is the voucher valid?

Voucher is valid for 1 year from the date of the request

What kind of Vietphái mạnh Airlines"s services can redeem from voucher?

Customers can use this voucher khổng lồ buy tickets, luggage và other complementary services of Vietnam Airlines

Is the value of the voucher equivalent khổng lồ the ticket value?

The value of the voucher is equivalent to the value of the ticket, depending on the market & place of ticket issuance, customers will receive sầu different offers. For more details, please liên hệ to our đường dây nóng or Vietnam giới Airlines branch / ticketing agent

Do I have khổng lồ pay the difference between the new ticket and the old one?

You could be charged the fare difference, taxes, fees & surcharges (if any)

For futher information, customers are welcomed to tương tác any Vietnam Airlines branch office, issuing office or our Customer Service Center through listed addresses